Welcome to your
Accessibility Resource Center

Here at Verizon, we are striving to move our world forward based on the fundamentals of diversity, equity and inclusion. We hope you enjoy your stay and learn more about our Accessibility options and all the ways Verizon is working to improve customer experience.

Contact Info

For existing Verizon personal customers with mobile and home accounts.


Verizon Wireless National Accessibility Customer Service Center

Monday - Saturday
8:00 am to 7:00 pm EST &
8:00 am to 5:00 pm EST


Verizon Center for Customers with disabilities - Fios and traditional phone services

1-800-974-6006 Voice
or TTY 1-508-251-5301 Videophone
8:30 am to 5:00 pm EST Monday - Friday
Email: vccd@verizon.com

We strive to meet online accessibility standards.

We follow recommendations by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

We've simplified the experience.

We redesigned our accessibility center to help you find what you need easily.

Let's help you find the information you need.

Auditory Support

For customers who are deaf or hard of hearing, we have several accessibility features available. Learn about video calls. Browse a list of hearing-aid compatible phones. And find out if you’re eligible for free 411 service.

Auditory Support Landing Page

Accessible Apps & Features

Hearing Aid Information

Real-time Text

Fios TV Channel Lineups

Directory Assistance Exemption

Alternate Billing Formats

Video Calling

Closed Captioning

Unlimited Plans

Prepaid Plans

Connected Device Plans

Visual Assistance

Accessibility Resources

Mobility Tools

Customers with physical or mobility-related disabilities can make channel surfing easier by enabling Text to Speech on their Fios set-top boxes.

Mobility Tools Landing Page

Accessible Apps & Features

Big Button Remote

Fios TV Text to Speech

Alternate Billing Formats

Verizon Accessibility Statement

We are committed to making our digital space accessible to all, regardless of ability.

We want to make sure that every customer has the chance to get the very most from their Verizon digital experience.  Accessing the products and services we offer online should be an easy, rewarding, and satisfying experience. That is why we are committed to making our digital space accessible for customers of all abilities.

We strive to optimize each customer’s digital experience.

To optimize the digital experience for all of our customers, we strive to meet the online accessibility standards recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines (WCAG) 2.1 AA. We take a number of steps to attempt to meet or exceed those standards:

  • We utilize various assistive technology across desktop, tablets, mobile devices, and in-store to test against the WCAG 2.1 AA accessibility guidelines.
  • We work with our Advocates for Disability, Accessibility, Neurodiversity, and Caregiver Empowerment (ADVANCE) resource group, as well as industry partners, to remain informed about accessibility issues and to improve user experiences.
  • We have a diverse and inclusive team of accessibility professionals who are continuously working to make each customer’s digital experience the best it can be.

We will continue our efforts to make our digital space accessible to all.

Our commitment to accessibility doesn’t stop. We continue to assess and reassess our content to create a more accessible user experience across our digital space.