Can I move my current Verizon Home Internet service to a new address?
Verizon has made it easy for you to stay connected while you start your new adventure. For existing Fios customers, please click here to sign in to your account. We’ll help you find out if we offer internet service at your new home and how to transfer it if we do.
Changing Service Location. You may not move the 5G Home Internet or LTE Home Internet service or equipment to another address without our authorization. If you are moving to a new address and wish to continue using the 5G Home Internet or LTE Home Internet service, then please contact us to confirm coverage and whether you can install/setup it or need professional installation/setup at your new address. If you move without notifying us, then we may not be able to provide service to you.
What internet is available at my address?
For Verizon Home Internet availability, It’s all about the internet technology, how it’s delivered to your home and where you live. Fios provides 100% fiber-optic internet with supercharged speeds and is widely available in metro and suburban areas of the Northeast and Mid-Atlantic. 5G Home Internet is now in more and more places around the country and is ultra-fast, ultra-simple wireless home internet powered by 5G Ultra Wideband. LTE Home Internet uses the wireless 4G LTE network to deliver home broadband internet service to your residence. LTE Home is available is many areas that don’t have Fios or 5G Home service,
To see which Verizon home internet service is available where you live, check availability .
I’m moving and Verizon internet is available at my new address. Do I need to pay an installation fee?
You’re in luck. For 5G Home and LTE Home service, you can set up the equipment on your own, so there’s no installation fee.
To transfer your Fios internet service to a new home, log in to your account to let us know that you will be moving. There may be an installation fee when your new service is installed.
When should I set up Verizon Home Internet at my new home?
We recommend placing your order for Fios internet service two weeks in advance of moving into your new home, and we're here to make the process fast and easy. If you've already moved in, you can get started right now. Verizon offers evening and weekend appointments (in most areas) for Fios. Equipment for 5G Home and LTE Home will be sent to you for self-setup. It may take 2-4 days to arrive after you place your order.
What internet speed do I need when I’m moving to a new home?
Your ideal internet speed will depend on how you are using the internet. According to a 2021 Deloitte survey , the average household has 25 devices connected to their Wi-Fi network. Each device you add will use some of your internet bandwidth, and some devices (like home security devices or smart home devices) function in the background without you thinking about them. This is why review sites like Tom's Guide recommend you get an internet speed of 200 Mbps or higher if your household has more than one person, or if you like to game or stream content.
Does Verizon Home Internet participate in the Affordable Connectivity Program?
Yes. The ACP is a federal program that provides subsidized internet service for eligible customers. ACP qualified customers can get:
Up to one $30/month subsidy for each eligible household
Up to one $75/month subsidy for each eligible household on Tribal lands
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Terms and conditions apply.*
*Offer valid thru 1.25.23 for eligible new res. custs. 2 Gig is available in select areas only. 2 Gigabit network connection to your home. Average wired download and upload speeds between 1.5 Gbps and 2.3 Gbps. Wired and wireless speeds vary due to device limits, multiple users, network & other factors. See verizon.com/yourspeed for more info. Equipment charges and other terms may apply. Auto Pay & paper-free billing req'd. Add'l $10/mo. w/o Auto Pay. Subj. to credit approval & may require a deposit. 10-year price guarantee: Offer valid thru 1.4.23 for new Verizon Home Internet ("VHI") households who have not subscribed to a VHI service within the last 180 days. Applies only to the then current base monthly rate exclusive of any other charges, such as equipment charges, discounts or promotions, including the FCC's Affordable Connectivity Program (ACP) and the Verizon Forward Program.