You may return or exchange wireless devices and accessories within 30 days of purchase. A restocking fee
You are permitted to make one exchange. To make an exchange, return the merchandise (including device, charger, battery, instructions, and any other components) in the ORIGINAL box. All merchandise must be in like-new condition and accompanied by the original receipt. Shipping charges may apply to exchange merchandise sent to you by Verizon.
Devices must be returned within the 30 day device return period to avoid being assessed any applicable Early Termination Fee which may apply if your line of service has a minimum contract term. Please review your service summary receipt and Customer Agreement to determine if an Early Termination Fee may apply.
If you return your merchandise, even by mistake, after the return period, you will not receive a refund and the merchandise you returned will not be returned to you. If you received promotional value when trading a device, and/or instant savings towards the purchase of a new device at the time of your trade, you agree that you will be charged for these values if you do not maintain active service on your new device for three billing cycles. Verizon will also charge back any promotional Trade in value if you return your promotional device, or exchange it for another device.
At our discretion, we may decline your return or charge you a fee for a missing item, or for items that we determine are damaged or require service. If you return and we accept your merchandise within the return period, we will refund your purchase price, subject to the restocking fee.
If you received your merchandise through a "Buy One, Get One Free" or similar offer and return only one of the items, your promotional offer will be canceled and a charge will appear on your next month's bill for any promotional benefit associated with the offer. If a device purchased as part of a BOGO offer is being exchanged for the same make and model, only the item that is being exchanged needs to be returned. For additional information, please see the terms and conditions of the promotional offer.
If Verizon must remove installed equipment from a vehicle or fixed location in order to return or exchange it, you will be charged a service fee.
Opened software purchased separately may be exchanged only for the exact same item at a Verizon Communications Store and may not be returned for refund.
Before returning or exchanging any wireless device or accessory that has data in its memory, please transfer all data you wish to retain to another file source. Once the wireless device or accessory is returned, your data cannot be recovered.
Additionally, you should retain or destroy any removable or portable memory cards or modules (such as a SIM Card or SD Card) in order to help protect sensitive information, such as mobile banking information.
Because the FCC requires that nearly all wireless devices on a carrier's network have GPS capability, Verizon does not allow non-GPS wireless devices to be activated on our network. If you upgrade from a non-GPS capable wireless device to a GPS capable wireless device and then return it within the return period, Verizon will not allow the older non-GPS capable wireless device back on our network. We will, however, allow you to exchange your new wireless device for another GPS capable wireless device that will meet your needs, subject to the restocking fee.
If you purchased your merchandise online or by phone, please follow the return instructions in your package. If you purchased your merchandise in a Verizon store, you can return it to any Verizon store. Please search Return Policy on verizon.com for more details. Returning your merchandise does not automatically terminate your service. You must call Customer Service to cancel service.